Nielsen's strives to make every customer happy. Should you be dissatisfied with your purchase, our return policy is as follows:
Return of purchases made with a credit or debit card can be accepted with or without a receipt for up to 30 days. Any returns made after 30 days and up to 180 days from the original date of purchase will be given a store credit. Please be aware, cash or check purchases will not be accepted without a receipt.
- Live plants can be returned up to 14 days with a receipt for any reason. However, we will not be able to accept returns for plants that have been out of our care for over 14 days. Store credit will not be given on returns for live plants.
- Our flowers are guaranteed for 7 days. Please contact us within 7 days if you are dissatisfied.
- Sale items. Any discounted items are final sale; returns will not be accepted for any sale items.
- Trees or shrubs purchased and planted by the customer are guaranteed for one year and can be replaced once at half the cost. If we have planted the trees or shrubs for you, we will replace them at no cost to you.
- We do not guarantee our pots against frost.
- Container garden plants are not guaranteed for any length of time due to the many variables involved in planting. However, if you choose to use our maintenance program, we will replace any plants as needed at no cost.
- Earrings cannot be returned at any time, for any reason. This is in accordance with state law.
Nielsen's reserves the right to use our discretion on any returned items.